DOES YOUR BOSS LISTEN TO YOU?

DOES YOUR BOSS LISTEN TO YOU?

When I was first promoted to management I joined a team of female managers under a demanding but likable male leader. I spent several team meetings observing the interplay between my new boss and his management team. There appeared to be a dynamic of the managers escalating people problems only to have the problem roll back down to the manager to solve. He didn't want to touch a people problem. I remember watching everyone seated at a round table become heated as both managers and our boss felt more frustration than resolution.

Over time I learned that my boss could process and address these people issues if you could correlate it to a production metric or impact (methodical details rather than people emotions). Although this may seem like an unrelated exercise, it was easier for him to back up FROM the possible negative impact to production INTO the specific people issue. Once I mastered this communication framework, I found my people issues that reached a point of escalation were swiftly resolved by him.

Why the block around people issues? His communication style was big-picture focused driven by tangible business details and people’s concerns were more abstract and intangible.  How did I know? Time and observation, trial and error.

Does your boss listen to you?

Should you be communicating differently?

Want to figure this out right away?

Contact me with your story and I'll tell you one way that your boss is communicating to you, and how best to communicate in return. 

IS TEAM CONFLICT KILLING YOUR PROJECT?

IS TEAM CONFLICT KILLING YOUR PROJECT?